THE GENERAL SALES TERMS AND CONDITIONS OF THE ONLINE SHOP

 

1 April 2021

 

GENERAL



 

This online shop (www.jaccara.com) is owned and products are sold via it by Jaccara Pro Oy, business ID 1004339-7, VAT number FI10043397.

 

Contact information for the online shop:

Jaccara Pro Oy / www.jaccara.com

Konekorjaamontie 4, FI-15550 Nastola, Finland

+358 3 762 5000

jaccara(at)jaccara.com

 

In conjunction with every order, the customer undertakes to comply with the applicable sales terms and conditions of the online shop (www.jaccara.com). Please, check the sales terms regularly. Jaccara Pro may update or change these general sales terms without providing advance notification.

 

The order is binding and it entails an obligation to remit the payments pursuant to it.

 

Jaccara Pro does not guarantee access to the online shop and it is not responsible for problems accessing the shop. Jaccara Pro has the right to restrict access to the online shop at any time (partly or entirely) and it is not obliged to provide advance notice.

 

‘Custom product’ refers to a product that is tailored to the customer’s specific needs/wishes or to a customised product that is not in stock. ‘Standard product’ refers to a product that is not tailored to the customer’s specific needs/wishes and that is in stock. ‘Product’ refers to both custom product and standard product.

 

1. ORDERING FROM THE ONLINE SHOP

 

1.1. To order our products, you can register for our online shop (which will speed up ordering in the future) or place an order without registering. If you register for the online shop, you must approve that Jaccara Pro Oy registers your personal information in its customer register. Jaccara Pro Oy’s customer information is confidential. Jaccara Pro Oy does not disclose customer information to companies other than collaboration partners that are part of the group. Read our privacy policy at https://www.jaccara.com/fi/content/12-tietosuojaseloste 





 

1.2. Customers must take care when using the online shop.

 

1.3. Communications between the parties take place via email  jaccara(at)jaccara.com or via phone (+358 37625000).

 

1.4. Any discount or benefit must be provided/verified in conjunction with the order before payment.

 

1.5. The customer undertakes to keep an eye out for communications via email or phone to receive an order confirmation, delivery notification and pickup notification.
Do also remember to check your junk mail. If you do not receive an order confirmation, please contact our customer service immediately at jaccara(at)jaccara.com or at +358 37625000.

 

1.6. If the product is not available, we reserve the right to cancel the deal. Note that a product in the online shop’s shopping basket is not reserved until it is paid for.

 

2. CANCELLING AN ORDER

 

2.1. The customer has the right to cancel the order of a standard product in its entirety or parts thereof via email or phone before the order is delivered.

 

2.2. For the cancellation of custom products, a deposit or cancellation fee of no less than 10% of the total value of the order is charged.

 

2.3. Failing to collect an order:

The order is regarded as cancelled if the customer does not collect the order on time. If the order is not collected from the Posti postal service’s outlet or a Posti Parcel Point on time (within 7 days of the pickup notification being sent), Posti will send the order back to Jaccara Pro Oy at the company’s expense. The customer must pay for additional costs caused to Jaccara Pro Oy, such as the delivery cost in both directions.

 

3. PRICES

 

3.1. The valid price is the price that is provided on Jaccara Pro Oy’s website at www.jaccara.com. This price is displayed in euros (EUR). Jaccara Pro Oy reserves the right to make changes to its prices. Our products include VAT (24%).  Product prices on the website may be different from those set by Jaccara Pro’s shop or retailers.

 

3.2. Delivery costs are added to the total price, depending on the delivery method and the country.

 

3.3. Jaccara Pro Oy reserves the right to cancel an order in the event that the price of an item has clearly been displayed erroreously. A clear error refers to a product’s pricing error. In this case, the price differs clearly and significantly from the actual product price. Clear price errors include prices marked as €0.00, a product given no price at all or a product worth hundreds of euros being priced at €50.00, for example. The customer is expected to understand that an error has been made because the erroneous price significantly differs from the actual price.

 

4. DELIVERY COSTS AND TIMES

 

4.1. Delivery costs are added to the price, depending on the delivery method and the country. Delivery costs are order- and country-specific. Delivery costs depend on the weight and volume of the delivery and the delivery country.

 

4.2. If a standard product is in stock, the estimated delivery time is two to five (2–5) weekdays.
 With regard to custom products made to the customer’s specifications, such as treatment tables, side bags, and pillows, the estimated delivery time is 4 to 8 weeks from the order. Information on whether the product is a custom product or whether it is in stock is designated on the sales page of the product.

 

4.3. If the products purchased by the customer have different delivery times, the delivery takes place in accordance with the longest delivery time.

 

5. DELIVERY METHOD

 

5.1. Jaccara Pro Oy delivers the products to the address provided by the customer once the order has been paid for in accordance with the payment terms and conditions (section 6). Usually, orders from Jaccara Pro Oy are delivered by Posti, Matkahuolto or UPS unless the customer and Jaccara Pro Oy agree otherwise.

 

NOTE: If you are located outside the EU, you will only be charged for the product and delivery. In this case, you are liable for any other charges, such as taxes and customs fees. You may have to pay these charges before your order is released by your customs authorities. Contact your local customs authorities for further information.

 

Jaccara Pro is not responsible for damages or lost items that are due to actions of the delivery company (e.g., Posti, Matkahuolto and UPS).

 

5.2. Delivery methods:

 

Note that the delivery times specified below may be exceeded during the Christmas season or during campaigns such as Black Friday. In addition, the COVID-19 pandemic may cause delays in deliveries and delivery times.

 

Finland

- Collection from the shop, €0.00, Konekorjaamontie 4, 15550 Nastola

- Jaccara Pro’s delivery service in the Lahti region, €12.90 (only in Lahti, not available for electric treatment tables)

- Collection from Posti’s Parcel Locker, starting from  €6.90 (delivery time: 2–3 weekdays)

-Collection from a Posti outlet, starting from  €9.50 (delivery time: 2–3 weekdays)

- Matkahuolto bus delivery, starting from  €18.50 (delivery time 2–3 weekdays)

- Posti home delivery, starting from  €21.50 (delivery time 1–3 weekdays), for one electric treatment table, starting from  €150.00 (the delivery is not carried indoors, one delivery person)

 

The rest of the EU

- International Postal Parcel, starting from  €46 (delivery time 2–8 weekdays)

 

Other countries (deliveries outside the EU)

- International Postal Parcel, starting from  €46 (delivery time 2–8 weekdays)

 

5.3. Collection from our shop: If you are collecting your order from our shop, check our opening hours from our website www.jaccara.com, under the section Our store, News (exceptions to opening hours) or by calling us. A pickup notification is sent via text message or email (see section 1.5.). If the customer does not collect the order from our shop (does not apply to postal deliveries) within 14 days of the collection notification being sent, Jaccara Pro Oy has the right to cancel the transaction and to invoice the customer for the additional costs that it incurred as a result of the uncollected order (such as notification and storage costs) unless the parties have specifically agreed otherwise. 

 

5.4. - Jaccara Pro’s delivery service in the Lahti region: The delivery service delivers your order as follows: On weekdays from 7:30–8:30 am, 4:30–7:00 pm or

as agreed.

The delivery service fee is €12.90 (available only in Lahti, not available for electric treatment tables)

 

-        Deliveries only within the Lahti region

-        The service does not cover electric treatment tables

-        Stocked items are typically delivered the following weekday

-        If you order custom products, the order is delivered once all the products in the delivery are ready.

-        If the delivery is delayed from the agreed delivery time, Jaccara Pro Oy takes steps to inform the customer of the delay and to provide a new estimate of the delivery time using the contact information given by the customer. However, Jaccara Pro Oy is not responsible for the delay if the order cannot be delivered for reasons for which the customer is   responsible, for example, if the customer fails to collect or receive the delivery at the agreed time, the customer has provided incorrect contact information or has failed to update contact information, the customer is not available to receive the delivery at the agreed time and cannot be reached or the customer changes the delivery time on the day of the delivery. The customer must pay for additional costs caused to Jaccara Pro Oy (€37).

 

5.5. Collection from Posti’s Parcel Locker, starting from  €6.90: The order is delivered to the Posti Parcel Locker collection point selected by the customer. If a collection point has not been selected, the order is delivered to the nearest collection point to the postal code of the delivery address. NOTE: If the Parcel Locker collection point selected by the customer is full, Posti transports the parcel to the nearest available collection point or Posti outlet. Posti sends a notification of the delivery initially as a text message to the number provided by the customer. At the Parcel Locker collection point, the parcel is stored for seven (7) days. If the order is not collected in time, Posti will send the order back to Jaccara Pro Oy at the company’s expense and the company will invoice the customer for twice the amount of the delivery fee. Jaccara Pro Oy is not responsible for a failure on the part of the customer to collect the order in time and in this case, the customer must pay for additional costs caused to Jaccara Pro Oy, such as the delivery cost in both directions.

 

5.6. Collection from a Posti outlet, starting from €9.50: Posti sends a notification of the delivery primarily as a text message to the number provided by the customer. Jaccara Pro Oy invoices the customer for twice the amount of the delivery fee for orders that are not collected. Posti keeps the parcel at its outlet or its Parcel Locker for seven (7) days, after which Posti will send the order back to Jaccara Pro Oy at the company’s expense. Jaccara Pro Oy is not responsible for a failure on the part of the customer to collect the order on time and in this case, the customer must pay for additional costs caused to Jaccara Pro Oy, such as the delivery cost both ways.

 

5.7. For home delivery, the customer must provide a phone number for the person who will accept the delivery so that a delivery time can be agreed. Providing a phone number is also recommended in the case of other delivery methods.

 

5.8. In home deliveries, the products are primarily delivered to the address given by the customer. With regard to electric treatment tables, the procedure is that the recipient helps the delivery person lift the treatment table out of the van and carry it onto the premises (does not apply to deliveries by Posti); see section 1.5. 

 

5.9. If the delivery or the performance of the services is delayed from the agreed delivery time, Jaccara Pro Oy takes steps to inform the customer of the delay and provide a new estimate of the delivery time using the contact information provided by the customer. However, Jaccara Pro Oy is not responsible for the delay if the order or service is delayed or cannot be delivered for reasons due to the customer, for example, if the customer fails to collect the delivery at the agreed time, the customer has provided incorrect contact information or has failed to update contact information, the customer is not available at the time agreed for the delivery or the performance of the services and cannot be reached or the customer changes the delivery time or address on the day of the delivery. The customer must pay for additional costs caused to Jaccara Pro Oy (e.g., storage costs, the lost working hours of the installation or delivery personnel and travel costs).

5.10. The delivery is deemed to have taken place once part of the order has been delivered to the customer or the customer has been sent a notification of a parcel awaiting collection.


 

6. PAYMENT METHODS AND THE PAYMENT TERM

 

When you place an order or pay for it via the online shop, you may have to go through some additional steps to verify your identity. These additional steps depend on the payment method.

 

6.1 The products remain the property of Jaccara Pro Oy until the price has been paid in its entirety or a payment plan has been approved.

 

6.2. The payment must be made using one of the following payment methods (please note that the products are delivered after the payment or the approval of a payment plan): 



 

6.2.1. Checkout offers a safe way to pay for the order. On the basis of a transitional provision to the Act on Payment Institutions, the service has been registered in the payment institutions register maintained by Finland’s Financial Supervisory Authority.  The service is maintained by Checkout Finland Oy (business ID 2196606-6), which is owned by the OP Financial Group.

 

6.2.2. Payments with payment buttons (available only in Finland)

The Checkout payment gateway transfers your payment to Jaccara Pro Oy. The payment service is available to all Finnish banks: Nordea, OP cooperative bank, Savings Bank, POP Bank, Danske Bank, Handelsbanken, S-Bank, Ålandsbanken and LähiTapiola. On your bank statement, Checkout Finland Oy is shown as the payee.

 

6.2.3. Payments with debit and credit cards

The following cards are accepted by the online shop: Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard. Card payments are made using the secure Nets SSL protocol. The online shop or Checkout Finland Oy do not have access to card information and such information is not saved in our information systems. The online shop uses the international Verified by Visa and MasterCard SecureCode verification services.

The online shop uses the Checkout transaction services for card payments. The online shop acts as the marketer of products and services and as the supplier of the products. The online shop is responsible for statutory obligations related to retail operations and the obligations it has undertaken to fulfil. With card payments, the transaction takes place between the customer and Checkout Finland Oy (business ID 2196606-6). Checkout Finland Oy is responsible for the obligations and complaints related to card payments. Checkout is shown as the payee on the card transaction statement and it transfers the card payment directly to Jaccara Pro Oy.

 

6.2.4. Invoices and instalment purchase payments

Jousto invoices and instalment purchases are Finnish services which offer a quick and safe way to pay for purchases. The Jousto invoice is intended for private consumers with a good credit history.
Jousto offers you 30 days of interest-free payment time. An invoicing fee of €2.90 is added to the price. Once you have received the invoice, you can decide whether to pay it immediately or in instalments. With the instalment purchase arrangement, you can pay for your purchase in up to 36 instalments, starting from €9.90 per month. The Jousto instalment purchase arrangement costs include a fee of €3.90 per month and a credit interest of 19.90%. Jousto can be used to pay for purchases of €30 to €3,000.
It is a safe way to pay for purchases. In conjunction with every purchase, we make a real-time, automated credit decision. The transaction and transfer of information always takes place over a secure connection. The invoice is delivered via email. The credit supplier is Aurajoki Nordic Oy. Read more at www.jousto.com.

6.2.5. Mobile payments: Pivo, Masterpass & MobilePay

The following mobile payments are accepted: Pivo, Masterpass and MobilePay. Pivo is Finland’s largest mobile wallet; read more info at pivo.fi. Masterpass is a digital wallet; read more at masterpass.com. The MobilePay service is offered by Danske Bank; read more at mobilepay.fi.

 

6.2.6. Corporate invoice B2B (available only in Finland)

- For companies based in Finland

- Maximum purchase price of €5,000

- 30 days of interest-free payment time

- The buyer is personally responsible if the company refuses to make the payment

- Invoice fee of €4.95

- The corporate invoice cannot be paid in instalments

Read more at www.collector.fi.

 

6.2.7. OP Invoice (only available in Finland)

The OP Invoice is a reliable and safe way to pay for online purchases. You will be sent an invoice by post and you will have a minimum of 30 days to make the payment. You can make a one-off payment or pay in instalments. The minimum instalment is €50.

- For people who are at least 20 years old, live in Finland and have a Finnish personal identity number.

- For purchases of €50–€2,000

- The first instalment is automatically granted a cost- and interest-free payment time of 30 days

- Identity verification with Finnish online banking credentials

- The credit provider checks credit and address information

- Invoicing fee of €0 per month

- The fixed nominal interest for the invoice is 14.95%

The credit provider is OP Yrityspankki Oyj.

For further information, consumers can contact the financing customer service: kuluttajarahoitus(at)op.fi

 

6.3. Once you have selected your method of payment, the transaction takes place in the selected method’s system. When you have approved the payment and returned to the online shop, the payment is immediately recorded as completed. The payment is made to an account managed by Checkout Finland Oy, from which it is transferred to Jaccara Pro Oy.

 

7. REPLACEMENTS AND PRODUCT RETURNS

 

7.1. The customer has the right to change or return unused standard products within 14 days of their receipt. The customer is responsible for the return costs. The product being returned and its packaging must be in the same condition as they were upon receipt. The option to return a product is not available for custom products, such as treatment tables.

 

7.2. The customer must submit a return notification via email to jaccara(at)jaccara.com before returning a standard product.

 

7.3. Once we have received a returned product (processing time of 1–2 weeks) and deemed it to meet our criteria for product returns, we will reimburse the customer within 14 days using the payment method that was used to pay for the product.

 

8. INSPECTION OF THE PRODUCT, COMPLAINTS AND LIABILITY FOR DEFECTS

 

Jaccara Pro does not guarantee that the colour tones presented in the colour options, product dimensions or details are 100% accurate.

 

8.1. Occasionally, despite all the care taken to package the product, packaging may become damaged during transport. Therefore, it is important that when collecting/receiving the package, the customer inspects its condition in the presence of the postal worker/delivery person. If the package has become damaged during transport and if the product(s) have also been damaged, the postal worker/delivery person must be requested to make a note of the damage in the transport documents. If such notification is not made, neither the transport insurance nor the supplier are liable for the damage.

 

8.2. If the customer is sent the wrong product, the product is damaged or a similar problem is detected, the customer must notify Jaccara Pro Oy immediately and no later than eight (8) days after receiving the delivery via email at jaccara(at)jaccara.com or via phone at +358 37625000. Jaccara Pro Oy is not liable for any number of erroneous products delivered if the customer does not submit a complaint as described above.

 

8.3. If a defect or error in the product or delivery is confirmed, Jaccara Pro Oy has the right to rectify the situation within a reasonable time period.

 

9. WARRANTY

 

9.1 Jaccara Pro Oy offers all its products a warranty that lasts a minimum of six months from the day of the purchase. The warranty covers manufacturing and material defects but not normal wear and tear or damages arising from inappropriate use.

The warranty issued by Jaccara Pro Oy does not include compensation for any indirect or direct damage, harm, or loss caused by defects. The warranty does not cover expenses incurred for travel or delivering/transporting the product to the manufacturer to be serviced.

 

The product must be inspected upon receipt. If a defect is detected in the product, the customer must notify Jaccara Pro Oy of the defect via email to jaccara@jaccara.com immediately and no later than eight (8) days after the customer’s receipt of the product..  See section 7.

 

In the event a defect is detected in the product, any warranty claims must be presented immediately after the detection of the defect. Performance of work under warranty does not extend the warranty period. If a defect covered by the warranty is detected, the product is serviced or replaced with a corresponding product. Servicing the product is the primary option. The servicing of the product does not cause the customer to incur any additional costs if the defect is covered by the warranty. If the defect in the product is not covered by the warranty or the defect liability, the customer is liable for the cost of the service work.

 

The warranty period and the extent of the warranty vary depending on the product. More detailed warranty information is available on the product packaging or in the user manual

 

10. FORCE MAJEURE EVENTS

 

10.1. Jaccara Pro Oy is not responsible for the delivery being prevented, hindered or delayed due to reasons outside Jaccara Pro Oy’s influence, such as a war, natural disaster, import or export ban, decision issued by authorities, traffic disruption, strike, national holiday, sudden illness or a similar factor that is beyond Jaccara Pro Oy’s control and that hinders or prevents actions by Jaccara Pro Oy or its suppliers.

 

11. RESOLUTION OF DISPUTES

 

11.1. Finland’s laws are applied to these terms and conditions. Primarily, any disputes are resolved through negotiations between the customer and Jaccara Pro Oy. If such negotiations fail to reach a mutually agreeable resolution, disputes between the customer and Jaccara Pro Oy are submitted to Päijät-Häme District Court in Finland for a final and binding decision.

 

12. VALIDITY OF THE TERMS AND CONDITIONS AND CHANGES TO THEM

 

12.1. Jaccara Pro Oy has the right to change these terms and conditions, in which case the updated terms apply to the purchases made after the changes enter into force.