DELIVERY COSTS AND TIMES

 

1. Delivery costs are added to the price, depending on the delivery method and the country. Delivery costs are order- and country-specific. Delivery costs depend on the weight and volume of the delivery and the delivery country.

 

2. If a standard product is in stock, the estimated delivery time is two to five (2–5) weekdays.
 With regard to custom products made to the customer’s specifications, such as treatment tables, side bags, and pillows, the estimated delivery time is 4 to 8 weeks from the order. Information on whether the product is a custom product or whether it is in stock is designated on the sales page of the product.

 

3. If the products purchased by the customer have different delivery times, the delivery takes place in accordance with the longest delivery time.

 

DELIVERY METHOD

 

1. Jaccara Pro Oy delivers the products to the address provided by the customer once the order has been paid for in accordance with the payment terms and conditions (section 6). Usually, orders from Jaccara Pro Oy are delivered by Posti, Matkahuolto or UPS unless the customer and Jaccara Pro Oy agree otherwise.

 

NOTE: If you are located outside the EU, you will only be charged for the product and delivery. In this case, you are liable for any other charges, such as taxes and customs fees. You may have to pay these charges before your order is released by your customs authorities. Contact your local customs authorities for further information.

 

Jaccara Pro is not responsible for damages or lost items that are due to actions of the delivery company (e.g., Posti, Matkahuolto and UPS).

 

2. Delivery methods:

 

Note that the delivery times specified below may be exceeded during the Christmas season or during campaigns such as Black Friday. In addition, the COVID-19 pandemic may cause delays in deliveries and delivery times.

 

Finland

- Collection from the shop, €0.00, Konekorjaamontie 4, 15550 Nastola

- Jaccara Pro’s delivery service in the Lahti region, €12.90 (only in Lahti, not available for electric treatment tables)

- Collection from Posti’s Parcel Locker, starting from  €6.90 (delivery time: 2–3 weekdays)

-Collection from a Posti outlet, starting from  €9.50 (delivery time: 2–3 weekdays)

- Matkahuolto bus delivery, starting from  €18.50 (delivery time 2–3 weekdays)

- Posti home delivery, starting from  €21.50 (delivery time 1–3 weekdays), for one electric treatment table, starting from  €150.00 (the delivery is not carried indoors, one delivery person)

 

The rest of the EU

- International Postal Parcel, starting from  €46 (delivery time 2–8 weekdays)

 

Other countries (deliveries outside the EU)

- International Postal Parcel, starting from  €46 (delivery time 2–8 weekdays)

 

3. Collection from our shop: If you are collecting your order from our shop, check our opening hours from our website www.jaccara.com, under the section Our store, News (exceptions to opening hours) or by calling us. A pickup notification is sent via text message or email (see section 1.5.). If the customer does not collect the order from our shop (does not apply to postal deliveries) within 14 days of the collection notification being sent, Jaccara Pro Oy has the right to cancel the transaction and to invoice the customer for the additional costs that it incurred as a result of the uncollected order (such as notification and storage costs) unless the parties have specifically agreed otherwise. 

 

4. - Jaccara Pro’s delivery service in the Lahti region: The delivery service delivers your order as follows: On weekdays from 7:30–8:30 am, 4:30–7:00 pm or

as agreed.

The delivery service fee is €12.90 (available only in Lahti, not available for electric treatment tables)

 

-        Deliveries only within the Lahti region

-        The service does not cover electric treatment tables

-        Stocked items are typically delivered the following weekday

-        If you order custom products, the order is delivered once all the products in the delivery are ready.

-        If the delivery is delayed from the agreed delivery time, Jaccara Pro Oy takes steps to inform the customer of the delay and to provide a new estimate of the delivery time using the contact information given by the customer. However, Jaccara Pro Oy is not responsible for the delay if the order cannot be delivered for reasons for which the customer is   responsible, for example, if the customer fails to collect or receive the delivery at the agreed time, the customer has provided incorrect contact information or has failed to update contact information, the customer is not available to receive the delivery at the agreed time and cannot be reached or the customer changes the delivery time on the day of the delivery. The customer must pay for additional costs caused to Jaccara Pro Oy (€37).

 

5. Collection from Posti’s Parcel Locker, starting from  €6.90: The order is delivered to the Posti Parcel Locker collection point selected by the customer. If a collection point has not been selected, the order is delivered to the nearest collection point to the postal code of the delivery address. NOTE: If the Parcel Locker collection point selected by the customer is full, Posti transports the parcel to the nearest available collection point or Posti outlet. Posti sends a notification of the delivery initially as a text message to the number provided by the customer. At the Parcel Locker collection point, the parcel is stored for seven (7) days. If the order is not collected in time, Posti will send the order back to Jaccara Pro Oy at the company’s expense and the company will invoice the customer for twice the amount of the delivery fee. Jaccara Pro Oy is not responsible for a failure on the part of the customer to collect the order in time and in this case, the customer must pay for additional costs caused to Jaccara Pro Oy, such as the delivery cost in both directions.

 

6. Collection from a Posti outlet, starting from €9.50: Posti sends a notification of the delivery primarily as a text message to the number provided by the customer. Jaccara Pro Oy invoices the customer for twice the amount of the delivery fee for orders that are not collected. Posti keeps the parcel at its outlet or its Parcel Locker for seven (7) days, after which Posti will send the order back to Jaccara Pro Oy at the company’s expense. Jaccara Pro Oy is not responsible for a failure on the part of the customer to collect the order on time and in this case, the customer must pay for additional costs caused to Jaccara Pro Oy, such as the delivery cost both ways.

 

7. For home delivery, the customer must provide a phone number for the person who will accept the delivery so that a delivery time can be agreed. Providing a phone number is also recommended in the case of other delivery methods.

 

8. In home deliveries, the products are primarily delivered to the address given by the customer. With regard to electric treatment tables, the procedure is that the recipient helps the delivery person lift the treatment table out of the van and carry it onto the premises (does not apply to deliveries by Posti); see section 1.5. 

 

9. If the delivery or the performance of the services is delayed from the agreed delivery time, Jaccara Pro Oy takes steps to inform the customer of the delay and provide a new estimate of the delivery time using the contact information provided by the customer. However, Jaccara Pro Oy is not responsible for the delay if the order or service is delayed or cannot be delivered for reasons due to the customer, for example, if the customer fails to collect the delivery at the agreed time, the customer has provided incorrect contact information or has failed to update contact information, the customer is not available at the time agreed for the delivery or the performance of the services and cannot be reached or the customer changes the delivery time or address on the day of the delivery. The customer must pay for additional costs caused to Jaccara Pro Oy (e.g., storage costs, the lost working hours of the installation or delivery personnel and travel costs).

10. The delivery is deemed to have taken place once part of the order has been delivered to the customer or the customer has been sent a notification of a parcel awaiting collection.